- Marquette Central
(Student information about enrollment and financial aid)
- Help Desk
(Information Technology Services)
- Academic Calendar
PROBLEM WITH THIS WEBPAGE?
To report another problem, please contact firstname.lastname@example.org.
(PLEASE NOTE: D2L and Brightspace are one-in-the-same; same tool with different names.)
D2L is an interactive learning system that facilitates and supports your online course. Become familiar with D2L and be a stronger online learner who knows where to start if they have questions.
Review the videos below to learn how to better navigate D2L.
Below are some quick fixes for issues you might encounter in your online course. If the instructions below don’t solve your issue or you have additional technical questions, contact Marquette’s IT Services Help Desk at (414) 288-7799 or email@example.com.
What browsers are supported by Marquette's e-learning environment, D2L?
Students and faculty are welcome to use their browser of choice in Marquette's e-learning environment, Desire2Learn (D2L). Note that D2L is also known as Brightspace.
If you need help acquiring a supported browser, please contact the IT Services Help Desk at (414) 288-7799 or firstname.lastname@example.org.
What are the computer system requirements and general recommendations for my D2L course?
I use an older version of Microsoft Office. Will I be able to open files from newer versions?
Your best option is to upgrade Microsoft Office to the latest version. Marquette students can get Office 365, which includes the latest version of Microsoft Office, for FREE. Visit the IT Services website to download it now.
I’ve logged on to Desire2Learn, but I can’t find my course.
I’m able to get into my course, but Desire2Learn is not functioning properly for me.
You may need to verify that you’re using a D2L-supported browser.
The video I’m trying to watch won’t play.
I can't hear the audio for a narrated PowerPoint presentation.
When you access a narrated PowerPoint in D2L, the PowerPoint displays in a web browser viewer without audio. Download the PowerPoint file to your device and use Microsoft PowerPoint to hear the audio. It is recommended you use the latest version of Microsoft PowerPoint to view narrated presentations. Marquette students can get Office 365, which includes the latest version of PowerPoint, for free. Visit the IT Services website to download it now.
I’m trying to attach or upload a file and D2L won’t let me OR I’ve attached or uploaded a file to D2L, but when I click on it in D2L it won’t open, and I get an error message.
I can’t open certain course documents or PDF files.
A quiz I must take in D2L requires the Respondus LockDown Browser. How do I download and configure it?
When you access a quiz with the LockDown Browser enabled, the instructions screen will inform you that the LockDown Browser is required. If you are not already using this browser, you will be given a link to the Respondus site to download it for free
Please view the LockDown Browser student guide for information on how to install and use the LockDown Browser.
How do I navigate D2L using the JAWS screen reader?
Please view the following brief guide that covers:
If you do not find what you are looking for, contact the IT Services Help Desk. Generally, you will have a response the next business day.