Troubleshooting Your Home Network During SPARK

Before calling your Internet Service Provider, try troubleshooting your home Internet connection.

If You Have Internet Slowness, Freezing or Other Quality Issues

  • Unplug the power cord to your router — and the modem too, if it's a separate device. Wait two minutes. Then reconnect the power.
  • Reduce the number of smart devices, online gaming and video streaming on your network. Extra network traffic will cause slowness.
  • Are you near your router? Consider plugging your laptop into the router with a Cat 6 Ethernet cable — if you have this cable and your device supports Ethernet. This direct connection will provide the highest speed based on your router and your Internet Service Provider limits.

Still Slow or Low-quality Internet Connection?

  • Try turning off the incoming video feeds in Teams to reduce your network use. From the Teams controls, click or tap the three-dots icon and select "Turn off incoming video."

    Turn off incoming video in Teams
  • If you are still having trouble, switch to your phone for an audio-only meeting.

    To join the online meeting via phone call

    If the meeting information is in your Calendar...

    1. Go to your Calendar in Teams. The Calendar icon is on the left column.
    2. Double-click to fully open the specific calendar event item for your online meeting. If you single-click, a pop-up preview of the event may appear, and the preview may not show you what you need.
    3. From the event item in your calendar, note the call-in number and Conference ID.

      Conference ID and call-in number
    4. From your phone, dial the call-in number then enter the Conference ID when prompted, followed by the pound sign (#).

    If the meeting information was sent via email...

    1. Sign in at https://outlook.office.com and locate the email message.
    2. Note the call-in number and Conference ID in the email message.
    3. From your phone, dial the call-in number then enter the Conference ID when prompted, followed by the pound sign (#).

If You Have No Internet Connection

  • Are other devices connected to the Internet working? If the problem only happens on one device, you can safely assume the problem is your laptop.
  • Check if Wi-Fi is enabled on your laptop.
  • Make sure you are connected to the correct Wi-Fi network, and you have the password.

If you've tried everything and are still experiencing Internet trouble, it's time to call your Internet Service Provider. Also, contact your SPARK meeting organizer to let them know you are having network trouble.