Frequently Asked Questions

EagleExpress

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When does EagleExpress operate? 

Vans are active from 5 p.m. until 3 a.m. every day of the year. 

How do I request an EagleExpress? 

You must first download the EagleExpress app, powered by Via, from the App Store or Google Play. Set up a profile. You will need to input your Marquette email address to verify your identity. After you enter your email address, you will get a confirmation email to that account to verify that it is you. You must confirm this to be able to use the service. 

Once your profile is set up, you request a ride like you would on any other ride-share app. Verify your pickup location and input your drop-off location. EagleExpress app uses Google Maps, which has outdated information about the Marquette University campus. We are actively working with Google to get our campus maps updated. Please use exact street addresses for locations that are not yet updated in Google Maps.

Step 1: Move the map until the blue marker is at your desired pickup location and press "Set Pickup." You can also manually type your address in the search bar and select the correct one from the drop-down. 

Step 2: Move the map until the orange marker is at your desired drop-off location and press "Set Drop Off." You can also manually type your address in the search bar and select the correct one from the drop-down. EagleExpress will check for available vans and connect you with the best vehicle for your ride. 

Step 3: Review the ride offer in the proposal screen. Select "Book This Ride." Proposals expire in 30 seconds. If your proposal expires, you can resubmit the request to see what’s available. 


All the details will be displayed, including the pickup location (remember it may not be exactly where you requested it), an estimated arrival time for your pickup, and information on the van and driver picking you up. 

Will I be picked up exactly where I requested? 

If you are in a location next to a drivable road, your pickup location will be where you requested it. The app will confirm that when you book. However, if you try to book for a location on the interior of campus, such as near the St. Joan of Arc Chapel, the app will direct you to the nearest pickup location next to a drivable road. 

There are three designated pickup locations, two of which are also approved off-campus locations: Valley Fields, the Milwaukee Intermodal Station (Amtrak) and the Eleven25 at Pabst apartments. This is to help ensure riders and drivers can find each other more easily. If you request a ride from one of these locations, the app will direct you to a specific spot. 

If there is a temporary road closure, the driver may not be able to pick you up where requested. If this is the case, dispatch may call, text or email the rider to coordinate an alternate pickup location.

How many people can join me on my ride request? 

EagleExpress will accept ride requests for groups up to four individuals. 

How much information will I see about my driver and vehicle? 

After your ride is confirmed, you will see the driver’s first name and last name initial. You will also have the van number and license plate. Please verify these details before boarding the van. 

What do the EagleExpress vans look like? 

EagleExpress vans are navy, gold and white. The wheelchair accessible van is white. The EagleExpress logo and a van number are on every vehicle.  

Eagle Express vans

Can EagleExpress take me off campus? 

There are two approved off-campus locations to which EagleExpress will transport passengers: Milwaukee Intermodal Station (Amtrak) and the Eleven25 at Pabst apartments. All other rides are restricted to campus.  

What kind of notifications will I receive about my ride? 

You will receive a notification that your requested ride is confirmed, when your van is five minutes away from your location and when your van has arrived. You should make your way to the meeting point once you receive the five-minute warning message. You will not receive a phone call.   

How long will the EagleExpress van wait for me? 

The van will wait two minutes for you to arrive and will then move on to its next request. Please pay attention to the five-minute notification you receive about your ride so you’re ready on time. Please be outside or within visual range of the pickup location at the time of your estimate. 

How long will it take for an EagleExpress van to get to me? 

Our objective is to provide a safe service for all passengers to increase safety on campus. Wait times can vary depending on many factors, such as weather, call volume, events on campus and the number of available vehicles. You will be able to track your EagleExpress on the app.  

What happens if I can’t make my ride? 

If you know you can't make your ride, please cancel your ride in the EagleExpress app so we can serve another student in your place. If you called to request a ride, please call 414-288-6363 to let the dispatcher know that you are canceling the ride. 

I can’t find my driver. What should I do? 

Please call dispatch at 414-288-6363, and they will check the vehicle location for you. 

My phone died. Is my ride canceled? 

No. You just won’t be able to receive notifications when your ride arrives, so please be ready and waiting near your pickup location. 

The EagleExpress app isn’t working on my smart phone. What should I do?

The minimum version of the operating system needed for the rider app is:

  • 5.0 for Android
  • 12 for iOS

In addition to checking for operating system updates, please check for any carrier updates as well.

Can anyone use EagleExpress? 

Use of EagleExpress is available to anyone with an active Marquette University email address and their guests. To request a ride, download the EagleExpress app and log in with your university email address. You will need to show your MUID before boarding the van. 

Is the service wheelchair-accessible? 

Yes, the EagleExpress fleet includes a vehicle that can transport people who use a wheeled mobility device. This vehicle is available during every shift.

If you use a wheeled mobility device, when you set up your EagleExpress account in the app, go to account settings, click special settings and turn on the wheelchair accessibility option. This will ensure every ride request you make will always dispatch the WAV (wheelchair-accessible vehicle) for you.

If you are booking a ride for yourself and a friend who uses a wheeled mobility device, when you input the number of passengers in the ride request, simply select the option for a passenger with a wheelchair. The WAV will be dispatched to accommodate your party.

The EagleExpress WAV has a driver-deployed rear entry ramp. Please select a pickup location that allows you to safely approach the vehicle. 

I don’t have a smart phone. How do I request a ride? 

If you cannot use the app, you can call dispatch at 414-288-6363 to request a ride. Dispatch will book your request, provide an estimated wait time, and share the driver and vehicle information. Note that the first time you do this, dispatch will need your name, phone number and Marquette email address to verify identity. You will get a confirmation email to that account to verify that it is you. You must confirm this to be able to use the service.

Please make sure you are at the pickup location and watching for your ride, as you will not receive any notifications.  

If I see an EagleExpress van en route, can I flag it down to grab a ride? 

No. All rides are dispatched and managed through the app to optimize fleet availability with ride request volumes. Vans are dispatched based on available seating and destinations of passengers. Please make sure you download the app and set up a profile so you can request a ride when you need it. 

Can I bring alcohol on the van? 

No, it is against our policy to have open containers of alcohol on the van. If the alcohol is sealed in its original store packaging, you may bring it on the EagleExpress. Kegs are never allowed in our vans. 

What happens if I vomit in a van? 

Anyone who vomits in an EagleExpress van will receive a $100 fine to pay for cleanup. 

I forgot an item on a van. What do I do? 

Our drivers do interior checks of their vans at the beginning and end of their shifts to locate any items that may have been left behind. If we find your item, the latest it will be available for pickup will be at the end of our nightly operations at 3 a.m. Our policy requires us to turn in any found items to MUPD. If we've found your item, it will be available for pickup at MUPD headquarters on 16th Street. 

What is EagleEye? 

EagleEye is the university’s safety app that integrates with Marquette University's safety and security systems. The EagleEye app hosts many Marquette safety resources, and anyone — including parents and neighbors — can download it from the App Store or Google Play. Location services must be enabled and push notifications allowed for full functionality. Learn more about its features

EagleExpress is one of many resources the university offers. Learn about the EagleEye app, safety tips, safety classes and seminars, and safety alert process

 

Support Services

What kind of work does Support Services do?

Support Services are responsible for transports during the day and helping to maintain all MUPD and Campus Safety vehicles. Some tasks include:

  • Weekly fluid and oil checks on all department vehicles
  • Performing interior cleaning and exterior washing on all department vehicles
  • Taking department vehicles to service locations for maintenance and repair
  • Providing pre-arranged special and medical transports for Marquette affiliates from 8am to 5pm
  • Providing transports to and from the Amtrak station every Friday on the hour starting at 10am until 5pm

What times do Support Services employees work?

Support Services is a daytime operation that runs from 8am to 5pm. Shifts are shorter and are scheduled around your classes to work with you as much as possible.

Do I need previous experience for this job?

No previous experience is required for this position. All the knowledge you need is provided through on-the-job training. A valid driver's license is required for the occasional driving you will do.

Will I get to work on MUPD squad cars too?

Yes! Support Services maintains all MUPD and Campus Safety vehicles.

How extensive is the maintenance performed on these vehicles?

Long and complex maintenance or repairs is not performed in-house and is handled by many different vendors across the Milwaukee area. Simple maintenance and repairs are completed by Support Services employees.

Is Support Services right for me?

If you prefer working daytime hours and want to help keep one of Marquette's most vital programs running smoothly and safely then Support Services is for you!